Terms, Privacy & Policies

1.1 Data Controller

The data controller for SiteVisionStudio is located at Calle de Ercilla 10, 48003 Bilbao, Spain. For any privacy-related inquiries, you may contact us at [email protected].

1.2 Information We Collect

We collect personal information that you voluntarily provide when using our services, including:

• Name and email address when you submit a contact form or inquiry
• Project details and specifications you share with us
• Payment information processed through secure third-party providers (Stripe)
• Technical data such as IP address, browser type, and device information for security purposes

1.3 How We Use Your Information

Your personal data is used exclusively for:

• Delivering the services you've requested
• Communicating project updates, timelines, and deliverables
• Processing payments and maintaining financial records
• Improving our service quality and user experience
• Complying with legal obligations under Spanish and EU law

1.4 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Project-related data is retained for 24 months after project completion. You may request earlier deletion by contacting us at [email protected].

1.5 Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access a copy of your personal data
• Rectify inaccurate or incomplete data
• Request erasure of your personal data ("right to be forgotten")
• Restrict or object to the processing of your data
• Data portability — receive your data in a structured, machine-readable format
• Lodge a complaint with the Spanish Data Protection Agency (AEPD)

1.6 Data Security

SiteVisionStudio implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmissions are encrypted using TLS/SSL protocols.

2.1 Scope of Services

SiteVisionStudio provides bespoke UI/UX design, web development, and digital strategy services. The specific scope, deliverables, and timelines for each project are defined in individual project agreements or proposals.

2.2 Payment Terms

Payment terms are as follows:

• A 50% deposit is required before work commences on any project
• Remaining 50% is due upon delivery and acceptance of final deliverables
• Payments are processed through our secure Stripe payment link
• Invoices are payable within 14 days of issuance
• Late payments may incur a 2% monthly administrative fee

2.3 Intellectual Property

Upon full payment, all intellectual property rights for the deliverables are transferred to the client. SiteVisionStudio retains the right to showcase completed work in portfolios and case studies unless otherwise agreed in writing.

2.4 Project Revisions

Each project tier includes a defined number of revision rounds as outlined in the service agreement. Additional revision rounds beyond the agreed scope may incur additional fees at a rate of €75/hour.

2.5 Limitation of Liability

SiteVisionStudio's total liability for any claim arising from our services shall not exceed the total amount paid by the client for the specific project giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

2.6 Termination

Either party may terminate a project with 14 days' written notice. In the event of termination, the client is responsible for payment of all work completed up to the date of termination, calculated proportionally based on project milestones.

3.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience by remembering your preferences and understanding how you interact with our site.

3.2 Essential Cookies We Use

SiteVisionStudio uses only essential cookies necessary for basic site functionality:

• Cookie Consent Cookie: Stores your cookie preference to avoid repeated prompts
• Session Cookies: Temporary cookies that ensure proper navigation and form functionality
• Security Cookies: Protect against cross-site request forgery and other security threats

3.3 What We Don't Use

We do not use:

• Third-party advertising or tracking cookies
• Social media pixel cookies
• Analytics cookies that personally identify you
• Any form of invasive behavioral tracking

3.4 Managing Cookies

You can control and manage cookies through your browser settings. Disabling essential cookies may affect site functionality. For more information on managing cookies, visit aboutcookies.org.

4.1 Full Refund

A full refund of the deposit is available if requested before any work has commenced on the project. This must be requested in writing within 7 days of payment.

4.2 Partial Refund

If work has commenced, a partial refund may be issued based on the proportion of work completed at the time of cancellation. The refund calculation considers:

• Completed milestones vs. total project scope
• Resources and time already invested
• Third-party costs incurred on behalf of the client

4.3 Non-Refundable Items

The following are non-refundable once delivered:

• Completed design deliverables that have been approved by the client
• Domain registration or hosting fees paid to third parties
• Third-party software licenses purchased for the project

4.4 Refund Process

To request a refund, contact us at [email protected] with your project details and reason for the request. Refunds are processed within 10 business days of approval, returned via the original payment method.

4.5 Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution through good-faith negotiation before pursuing any legal remedies. Any disputes shall be subject to the jurisdiction of the courts of Bilbao, Spain.